Wednesday, May 6, 2009
Dell guy
I love to interact with people because I find interesting people in all facets of my life. Today, I met a very interesting technician from Dell. He came over to my house to fix a broken laptop. My dogs, as usual, first gave him the customary welcome bark then tried to hump his leg. It did not bother him a bit. I guess, he was so used to it. He was a very friendly guy. He told me, he had been to a house recently, where this lady had twelve cats. Twelve cats! Wow! He was nervous because one of the cats was on the kitchen cabinet, watching him. "Yep, let me see as soon as you have that mother board opened with 100 little screws on the table, I am gonna jump on it". He was nervous. Luckily the cat did not jump. I made a comment, may the lady was lonely and needed twelve cats for company. "This is not the kinda of question you ask from customers", told the technician in his light Russian accent. I understood immediately.
He told me another interesting story. He went to repair a mother board at an old lady's house. After he disassembled the mother board, there were about fifty odd screws on the table. The old lady somehow developed a non-confidence in him to repair the computer. She called her daughter, described her reservations, and asked her to talk to the technician. The daughter told him if he can answer one question, he can continue repairing the laptop. She asked, "What happens if after assembling the laptop, one screw is left out"? The technician replied, "Well, it has never happened, but it is possible. Now, if that happens, I will eat the screw". The daughter said, "I have one more question. How many screws do you eat every day"? I have no doubt in my mind that the story is true because I have tried to repair mother boards myself, and they put way too many screws.
He also told me he worked in Adis Ababa, Ethopia (yes). Apparently, both the gals and guys go to bathroom on the streets, if they have to. Now, I am not foreign to the concept of going to bathroom on the streets, but never thought that the gals did it.
Anyway, Mr. Dell Guy, I think you have a cool job. Write a book some day!
Labels:
Dell,
Guy,
support,
technical,
Technician
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Nice one, Ashish....
ReplyDeleteAsh - I guess the charm is not so much in eating a screw as in finding, after fully re-assembling the laptop, that when you lift it, there is a screw loose somewhere inside the laptop making a rattling noise!!
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